From December 1, 2026, going over your plan limit starts a 30-day usage review to determine whether a higher plan would better suit your usage. This replaces our previous upgrade process. We'll email your organization owners within a day of the usage review starting, check in on day 14, and email again if we extend the review or upgrade your plan. You'll always hear from us before your plan is upgraded.
We'll continue monitoring your paid account without throttling or dropping data if you exceed your plan limit. We won't charge you for the overage itself.
How a usage review works
A usage review starts when you exceed your plan limit during a billing cycle. We review APM request usage and log storage separately, so exceeding your limit on one only starts a usage review for that plan.
At the end of the 30-day usage review, we compare your usage over the last 30 days and the last 14 days with your plan limit. We convert both figures to a monthly equivalent:
- If your 30-day usage is within your plan limit, the usage review closes with no change to your plan.
- If both figures are over your plan limit, we automatically upgrade you to a plan that matches your usage.
- If your 30-day usage is over your plan limit but your 14-day usage is within it, we extend the usage review by another 30 days. At day 60, we check your last 30 days of usage again. If it is still over your plan limit, we upgrade your plan. Otherwise, the usage review closes with no change.
You'll stay on your current plan during the first 30 days. If your average usage over those 30 days is back within your plan, the usage review closes with no upgrade.
If you're already in a usage review
Usage reviews opened before December 1, 2026 follow the previous review policy, which required an upgrade if you exceeded your plan limit by more than 10% in at least two of the three most recent months. Usage reviews triggered from December 1, 2026 will follow our new usage review policy.
Staying within your plan
Our guides on reducing requests and reducing log volume explain how to bring your usage back within your plan limit. You can also manually upgrade your plan at any time from your Billing page.
See our upgrade policy for the full process and which accounts it applies to. If your usage pattern doesn't fit the policy well, email us and we'll look at it with you.
