Code of Conduct

Code for external use (in OSS repos)

Inclusion is an important subject within AppSignal, in order to also show that to the outside world, all open source repositories that we maintain have a Code of Conduct.

We opted to use the Contributor Covenant originally written by Coraline Ada Ehmke. This is a widely used Code of Conduct adopted by the likes of Rails, Elixir and Google.

The full text of the Code of Conduct for our public projects is publicly available in our doc.

Internal Code of Conduct

Our Pledge

We as employees and management at AppSignal pledge to make participation in our company a harassment-free experience for everyone.

We pledge to act and interact in ways that contribute to an open, welcoming, diverse, inclusive, and healthy company.

We pledge to be ethical and responsible when dealing with our company’s finances, products, partnerships and public image.

We pledge not to retaliate against anyone who reports or participates in an investigation of a possible violation of our code or policies. If you believe you are being retaliated against, you should contact a counselor.

Our Values

Our values are the foundation for how we believe we should act in the world. You could describe this as our character, our non-negotiable principles.

Act with integrity

Example: We act and speak in a way in private, that we would not be embarrassed about if it would leak into the public. With respect, truth and choosing to do what is right over what is easy.

Add value

Example: Ourselves: We only want roles in AppSignal with activities that have a meaningful impact on our company vision / mission and a positive impact on the world. We want to automate recurring and boring tasks.

Example: To the market / world: We don’t monitor projects that promote spam.

Act independently

Example: We only close deals with customers, investors and others that enable us to maintain the course we''ve set out for ourselves.

Example: We work remotely, allowing our team members to choose where they live and to shape their work at AppSignal around their preferred daily routine, instead of the other way around.

Work with passion

Example: When you wake up, you should feel excited to work on AppSignal because the mission inspires you.

Our Standards

Examples of behavior that contributes to a positive environment for our company include:

• Demonstrating empathy and kindness towards other people
• Being respectful of differing opinions, viewpoints, and experiences
• Giving and gracefully accepting constructive feedback
• Accepting responsibility and apologizing to those affected by our mistakes, and learning from the experience
• Focusing on what is best not just for us as individuals, but for the team and company overall

Examples of unacceptable behavior include:

• The use of sexualized language or imagery, and sexual attention or advances of any kind
• Trolling, insulting or derogatory comments, and personal or political attacks
• Public or private harassment
• Sharing others’ private information, such as a physical or email address, without their explicit permission
• Other conduct which could reasonably be considered inappropriate in a professional setting

Enforcement Responsibilities

The people in the management team are responsible for clarifying and enforcing our standards of acceptable behavior and will take appropriate and fair corrective action in response to any behavior that they deem inappropriate, threatening, offensive, or harmful.

The people in the management team have the right and responsibility to remove, edit, or reject comments, commits, code, wiki edits, issues, and other contributions that are not aligned to this Code of Conduct, and will communicate reasons for moderation decisions when appropriate.

Scope

This Code of Conduct applies within all company spaces, and also applies when an individual is officially representing the company in public spaces. Examples of representing our company include using an official email address, posting via an official social media account, or attending an online or offline event.

If you have questions about this document, please contact someone in the management team.

Enforcement

Instances of abusive, harassing, or otherwise unacceptable behavior may be reported to the people in the management team responsible for enforcement either in person, via phone/video call, or via an email. All complaints will be reviewed and investigated promptly and fairly.

Every person in the management team, and every counselor is obligated to respect the privacy and security of the reporter of any incident.

Management will follow to determine the consequences of any action they deem in violation of this Code of Conduct. This can be a correction, an official warning, temporary suspension or termination of employment, depending on the impact of the behaviour, and the pattern of sustained behaviour.

Attribution

This Code of Conduct is adapted from the Contributor Covenant, version 2.0.